The unit uses a Disk-On-Chip module to store configuration information.  If this information is corrupted it will result in the symptom described.  This may be caused if electrical noise occurs during the attempt to read from or write to the DOC module.

To correct this issue contact ICS Technical Support.  An authorization number will be provided, which when entered will correct this issue.

This indicates that the unit cannot communicate with the attached hard disk drive(s).  Check the following:

a.      Isolate the failed drive position using the unit’s “Drive Info” function or by referring to the operational log file.

b.      Verify that all HDD power and data cables are properly connected.  If using standard 2 ½” form factor Notebook type drives, verify that pin one of the data cable is aligned nearest the two pair of offset pins.

c.      Verify that all data and power cables are defect free.

d.      Verify that all drives are defect free.

e.      Verify that source and target drives are configured for “single drive” operation.  Please refer to the HDD’s manufacturer documentation for proper HDD jumper settings.  The following are common HDD jumper settings required for proper operation:

1.  Most Western Digital Caviar drives require that all jumpers are removed from the drive’s jumper block.

2.  Most Maxtor drives require a jumper installed on the Master/Single pins of the drive’s jumper block, J20 or J50.

3.  Quantum drives have a jumper setting for Data Select (DS) or Cable Select (CS).  Set the jumper to DS.

4.  Most Seagate drives require a master select jumper installed while the slave select jumper is removed from the drive’s jumper block.

5.  Some Standard 2 ½” drives may require a jumper on the last pair of offset pins to configure the drives for master.

Many Notebook manufacturers use a 2 ½” drive enclosure with a proprietary connector.  These enclosures require proprietary ICS adapters.

Refer to the Accessories section of the ICS Web Site for an up to date list of available adapters.

If a proprietary adapter is not available for the drive, the Standard 2 ½” ICS adapter can be used, provided the drive is removed from the proprietary enclosure.

The IQCOPY mode can be used to copy to drives having different capacities.  IQCOPY supports copying Microsoft Windows Operating Systems and Windows FAT16, FAT32 or NTFS file systems.

IQCOPY will automatically determine the geometry of the target drives in order to properly create and format the target drive’s partitions.   IQCOPY will copy only the allocated clusters, ignoring drive’s slack space.

When using the IQCOPY mode of operation, the partitions created on the target drives will be scaled (proportional) to the size of the drive.  If the target drive’s capacity is twice the capacity of the source drive, then the target partitions created will be twice the capacity. 

The % of Disk option can be used to copy any non-FAT operating system.  The % of Disk copy method will copy both allocated and unallocated drive space.  It is recommended to use target drives having the same drive geometry as the master drive.  If different geometry target drives are used, it may produce invalid target drives.  If the system detects that the target drives have a different size then that of the master, then it will only copy up the capacity of the smallest drive.  The partition table of the master drive will be copied without modification to the target drive.  This will result in loss of drive space if the target is larger than the master.  If the source drive is a 10GB drive and the target is a 20GB drive, the target’s drive geometry will match those of the 10GB drive.  The 20GB drive will be seen as a 10GB drive by the operating system.

The percentage of the source drive copied can be adjusted between 0% and 100%.

Target drives do not have to be partitioned prior to copying.  The unit will partition and perform a high level format on the target drives.  When a drive is partitioned, a master boot record is created.  This record tells DOS were each partition begins.  When a drive is formatted, a DOS boot record is created and system files are transferred.  This record contains disk drive information such as sector size, and number of cylinders.  The DOS boot record also contains the root directory, and the FAT.

This may indicate that the PC cannot read the drive’s master boot or DOS boot record.  Check the following:

a.      Verify that the HDD’s power and data cable are properly connected to the PC.

b.      Verify that the PC’s BIOS can detect the HDD.

c.      Verify that the drive’s Master/Slave jumper block is properly configured.

d.      Verify that the PC’s SETUP is properly configured for the HDD installed.

e.      Verify that no corrupted files exist on the source drive.

f.        The symptom can be caused by a mismatch between the PC’s BIOS HDD Geometry Translation setting and the Image MASSter HDD Geometry Translation setting.  If the PC’s setting is set to LARGE translation and the target drive is copied using LBA translation, the target drive may fail to boot.   In this case the target drive would need to be re-copied using the unit’s LBA translation method or the PC’s BIOS would need to be changed to use the LBA translation method.  The unit’s default HDD Geometry Translation setting is AUTO, instructing the copy process to configure the target drive using the same translation method that exists on the source drive.

g.      Verify that the % of Disk copy mode is not being used when copying to dissimilar drives.

The following is a list of the most common Register Error codes and descriptions.

Error Register = x1,  Data Address Mark Not Found.

Error Register = x2,  Unable to find Track 0.

Error Register = x4,  Aborted Command.

Error Register = 1x,  ID Not Found (Target Sector read/write error).

Error Register = 4x,  Unrecoverable Error Detected (Error Correction Code).

Error Register = 8x,  Bad Block Detected.